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PRIVACY POLICY

At Nelai The Label Pty Ltd (ABN 41 683 805 665), we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website or make a purchase from us.

By accessing or using the Nelai The Label Pty Ltd website (www.nelailabel.com), you agree to the collection and use of information in accordance with this policy.

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Information We Collect

We collect various types of personal information to provide you with the best possible shopping experience, including:

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 Personal Information You Provide:

When you create an account, place an order, or interact with our website, we may collect the following personal information:

  • Name

  • Email address

  • Shipping and billing address

  • Phone number

  • Payment information (e.g., credit card details, PayPal information)

  • Purchase history

  • Preferences (such as product interests)
     

Information Collected Automatically:

We may collect information automatically as you use our website, including:

  • IP address

  • Browser type and version

  • Device information (such as your mobile device or computer)

  • Pages visited, time spent on our website, and browsing behavior

  • Cookies and tracking technologies (for details, see our Cookie Policy)
     

How We Use Your Information

We use the personal information we collect for several purposes, including:

  • Order processing: To complete and manage your orders, process payments, and deliver products to you.

  • Customer service: To respond to your inquiries, provide support, and resolve issues.

  • Marketing and promotions: With your consent, we may send you marketing emails or notifications about new products, sales, and promotions. You can opt out at any time.

  • Improving our website and services: To analyse usage patterns and enhance the user experience.

  • Compliance and legal obligations: To comply with applicable laws, regulations, and legal requests.
     

Sharing Your Information

We respect your privacy and will never sell, rent, or trade your personal information. However, we may share your information in the following cases:

  • Service providers: We may share your information with trusted third-party service providers who assist with order fulfillment, payment processing, website hosting, email services, and marketing. These service providers are obligated to protect your information and only use it for the services they provide to us.

  • Legal requirements: We may disclose your information if required by law, such as to comply with a subpoena, court order, or legal process.

  • Business transfers: In the event that Nelai The Label Pty Ltd is involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you before your information is transferred and becomes subject to a different privacy policy.
     

Data Security

We take reasonable precautions to protect your personal information from unauthorized access, alteration, or destruction. Our website uses SSL encryption to safeguard sensitive data, such as payment details. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

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Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyse usage patterns, and improve our website’s functionality. 

You can manage your cookie preferences through your browser settings. However, disabling cookies may affect your experience on our website.
 

Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: You can request a copy of the personal information we hold about you.

  • Correction: You can update or correct any inaccurate or incomplete information.

  • Deletion: You can request the deletion of your personal information, subject to certain exceptions (such as legal obligations).

  • Opt-out of marketing communications: You can unsubscribe from our marketing emails at any time by clicking the unsubscribe link in the email or contacting us directly.

  • Cookies: You can control or disable cookies through your browser settings.

To exercise any of these rights, please contact us at [Info@nelailabel.com] or through our website’s contact form.
 

Retention of Data

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. After this period, we will securely delete or anonymize your information.
 

Changes to This Privacy Policy

By accessing or using our Service, you agree to the terms outlined in this Policy. Nelai The Label Pty Ltd reserves the right to modify or update this Policy at any time, with or without prior notice. The most recent update date will be displayed at the top of this Policy for your reference. Any changes to the Policy are effective immediately upon posting, and your continued use of the Service following such updates signifies your acceptance of those changes

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 Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
 

Nelai The Label Pty Ltd
Email: info@nelailabel.com
 

By using our website and services, you acknowledge that you have read and understood this Privacy Policy. Thank you for trusting Nelai The Label Pty Ltd with your personal information.

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